Refund policy
Our return policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as when you received it, in its original packaging.
Several types of goods are excluded from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns of intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Other non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal-care items
A receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer.
In some circumstances, only partial refunds are granted, where applicable:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records
- Items not in their original condition, damaged or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refunds, where applicable
Once your return has been received and inspected, we will email you to confirm receipt and approval or rejection of your refund request. If approved, your refund will be processed and a credit automatically applied to your original card or payment method within a certain number of days.
If delivery fails because of an error attributable to the customer, such as an incorrect address, the original shipping costs will not be refunded.
Under Articles 1218 and 1223 of the Italian Civil Code, the seller is not responsible for non-delivery resulting from causes not attributable to the seller.
If the goods are returned to our premises, the customer may choose:
- A new shipment at the customer's expense
- A partial refund for the value of the products only, less costs incurred, such as holding and return charges
Late or missing refunds, where applicable
If you have not received your refund, first check your bank account again. Then contact your credit-card company, as it may take time for the refund to be officially posted. Next, contact your bank, as processing time is often required. If you have completed these steps and still have not received your refund, contact info@kodo.boutique.
Sale items, where applicable
Only regular-priced items can be refunded. Sale items cannot be refunded.
Exchanges, where applicable
We replace items only if they are defective or damaged. If you need an exchange for the same item, email info@kodo.boutique and send the item to: Via Tripoli 6/D, 10136 Torino TO, Italy.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift, or the gift giver had the order shipped to themselves to give to you personally, we will refund the gift giver, who will learn of your return.
Return shipping
Send your return to: Via Tripoli 6/D, 10136 Torino TO, Italy.
We cover the shipping costs for returning the item. No restocking fee applies.
Promotional items cannot be returned.
The time it takes for an exchanged product to reach you may vary depending on where you live.
For an item worth more than EUR 75, consider a trackable shipping service or shipping insurance. We do not guarantee that we will receive your returned item.