Shipping policy
All orders are processed within 1–2 business days (excluding weekends and public holidays) after receipt of the order confirmation email. We will send a notification when your order ships.
A high volume of orders or postal-service problems beyond our control may delay delivery. The delay depends on the nature of the problem; where possible, we will work to limit it.
Kōdō Boutique ships each order to the address provided by the customer at checkout. The customer is responsible for checking that these details are correct and complete.
If the address is incorrect, incomplete or invalid, the carrier may be unable to deliver the parcel. In these circumstances:
- The parcel may be held or returned to the sender.
- Any holding and return costs are payable by the customer.
- If the customer requests another shipment, the shipping costs must be paid again.
Even when an address is corrected while the parcel is being held, we cannot guarantee that it can be changed without additional costs or delays.
Domestic shipping rates and estimates
Calculated shipping rates are displayed at checkout. For flat-rate shipping, we offer a rate of EUR 6.90 to Italian cities, excluding islands.
We offer free shipping on orders of at least EUR 60.
Orders are generally dispatched within 1–2 business days of processing. Carriers then generally deliver within another 1–2 business days. These are estimates and may vary during holidays, holiday weekends or postal strikes.
Local delivery
We offer free local delivery within 10 km for orders over EUR 60. For orders below EUR 60, local delivery costs EUR 6.
Deliveries take place from 12:30 to 15:30, Monday to Saturday. We will send an SMS to the phone number provided at checkout to confirm the delivery day.
Store pickup
Free pickup is available at our store at Via Tripoli 6/D. Select local pickup at checkout. Your order will be prepared and ready for collection within 1–2 business days. When it is ready, we will send an email or SMS with instructions.
Pickup hours are 09:30–12:30 and 15:30–19:30 from Tuesday to Saturday, and 15:30–19:30 on Monday. Please bring your order confirmation email.
International shipping
We also ship to the European countries available at checkout. Available destinations, rates and applicable taxes are calculated and shown before payment, based on the delivery address.
How can I check my order status?
When your order ships, you will receive an email notification containing a tracking number. Tracking information will be available within 48 hours.
If you have not received your order within 3 days of the shipping confirmation email, contact info@kodo.boutique with your name and order number so that we can investigate.
You can also track your parcel in the dedicated section of our website: Track my parcel.
For any other questions, contact info@kodo.boutique.